Privacy Policy

Sparkling Carpets Cleaning is committed to protecting the privacy of visitors to our site and users of our online platform and services. This privacy policy outlines how we collect, use, disclose, and protect information gathered through our service.

Information We Collect

We collect various types of information in connection with the services we provide, which include deep carpet cleaning, stain and spot removal, pet odor and stain treatment, upholstery cleaning, and tile and grout cleaning.

The types of information we may collect include:

**Personal Identification Information:** This may include your name, address, phone number, and email address when you contact us, request a quote, schedule services, or interact with our site or online platform. **Transaction Data:** Details about services you have booked, payments made, and your communication history with us. **Technical Data:** Information about how you access and use our site, such as your IP address, browser type and version, operating system, referral source, page views, and website navigation paths. This data is typically collected automatically through cookies and similar technologies. **Usage Data:** Information about how you use our services and interact with our online platform.

How We Collect Information

We collect information in the following ways:

**Direct Interactions:** You provide information to us when you fill out forms on our site, request a quote, schedule services, communicate with us via online channels, or otherwise interact directly with our staff or online services. **Automated Technologies:** As you interact with our site, we may automatically collect Technical Data and Usage Data through cookies, server logs, and other similar technologies. **Third Parties:** We may receive certain information from third parties, such as payment processing providers or analytics service providers, subject to their own privacy policies.

How We Use Information

We use the information we collect for various purposes related to providing our services and operating our business, including:

To provide, operate, and maintain our services. To process your requests for services and schedule appointments. To communicate with you, including responding to inquiries, providing updates about your scheduled services, and sending service confirmations or reminders. To process payments for services rendered. To improve, personalize, and expand our services and online platform. To understand and analyze how you use our site and services. To develop new products, services, features, and functionality. For marketing and promotional purposes, if you have consented to receive such communications (you can opt-out at any time). To detect and prevent fraud and other illegal activities. To comply with legal obligations and protect our rights and the rights of others.

We do not sell your personal information to third parties.

Disclosure of Information

We may share your information with third parties in the following circumstances:

**Service Providers:** We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, scheduling software, website hosting, data analysis, marketing assistance, and customer service. **Legal Requirements:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request). **Business Transfers:** We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. **Protecting Rights:** We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

We do not sell your personal information to third parties.

Data Security

We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

Depending on your location and applicable laws (including the GDPR for individuals in the European Economic Area, UK, and Switzerland), you may have the following rights regarding your personal information:

**Right to Access:** You have the right to request access to the personal information we hold about you. **Right to Rectification:** You have the right to request that we correct any information you believe is inaccurate or incomplete. **Right to Erasure (Right to be Forgotten):** You have the right to request that we delete your personal information, under certain conditions. **Right to Restrict Processing:** You have the right to request that we restrict the processing of your personal information, under certain conditions. **Right to Object to Processing:** You have the right to object to our processing of your personal information, under certain conditions. **Right to Data Portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the physical address provided below. We may ask you to verify your identity before responding to such requests.

You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable law.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies like web beacons and pixels to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is explained in our Cookie Policy (if applicable, otherwise this section should detail cookie usage directly). Generally, these technologies help us analyze site usage, personalize content, and deliver relevant advertising. Your browser settings allow you to manage your cookie preferences.

Third-Party Websites

Our site may contain links to third-party websites or services that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact Sparkling Carpets Cleaning by writing to us at:

Sparkling Carpets Cleaning
902 Oak St Houston,
Texas, 77018
USA